You have 10 days from delivery, we pay the return shipping, and you get the full amount back. No restocking fee, no argument about it.
We ship within the United States only.
10 days from the day it lands, for any reason. You don't have to tell us the card was misdescribed, or tell us anything at all. Email pokebeansar@gmail.com and we'll send you a prepaid label.
We pay return shipping and there's no restocking fee. The refund is the full amount you paid. Send the card back in the sleeve and toploader it arrived in so it survives the trip both ways.
Refunds go out the day the card gets back to us. Your bank usually takes a few days after that to actually show it, which is between you and them and has annoyed us too.
Sometimes something gets past us. A soft corner, whitening the images flattened out. Tell us what you're seeing and send a picture if it's easy — mostly so we can figure out whether we missed it or the mail did.
Either way you're covered by the same 10 days and the same prepaid label. The picture doesn't change the outcome, it just helps us write better notes on the next card.
Our inventory also sells in person and at shows. If a card sells before your order ships, we'll refund you immediately and let you know. Refunds are issued right away; your bank may take a few days to post it.
This happens more on show weekends. We'd rather tell you about it here than have you find out from an email.